We stock all of our items. Orders are usually shipped within 2 to 5 business days.
We ship within Canada and the United States. Please see charts below for shipping rates and details.
|Order amount before tax||Shipping rate|
|Orders under $20||$3.99 (no tracking)*|
|Orders between $20.01 and $40||$6.99 (no tracking)*
$14.99 (with tracking)
|Orders between $40.01 and $124.99||$19.99|
|Orders over $125||FREE|
* Flat rate Lettermail is not offered during store-wide sales, promotions and special deals so we can continue to offer you great savings on fabric and sewing supplies!
|Shipping Type||Shipping Rate|
|International Air (no tracking) 5-7 business days||$20|
Depending on size, packages are shipped via Letter Mail (untracked) or Canada Post’s Expedited Parcel (tracked) from Squamish, British Columbia. Estimated delivery time is 3-7 business days for most Canadian addresses.
- You will receive a confirmation email with your order, as well as an email when the order has been shipped. Tracking numbers will be provided if available.
- We offer flat rate shipping to allow our customers to know up front what they will be charged.
- If you live in Squamish and wish to pick-up please select local pick up for shipping method. We will sort out pick-up details via email.
- Our shipping rates are set to cover the cost charged by Canada Post; if there is a significant variance, we will make it right!
- Free shipping** is offered within Canada for orders over $125 (exceptions apply) **
(PLEASE NOTE: If inventory adjustments reduces your order total, after discounts and before shipping, to less than $125, the order will not qualify for free shipping.)**Free shipping may not be offered during store-wide sales, promotions or special deals so we can continue to offer you great savings on fabric and sewing supplies!
If you have any further questions or need a speedier delivery please get in touch by email at email@example.com
Q: To get FREE Shipping, is that $125 CAD before tax or after tax?
A: Before tax.
Q: Can I purchase extra insurance? Can I upgrade to a faster shipping method?
A: Of Course! Email us at firstname.lastname@example.org and we can discuss those options and get you set up.
Q: Is Expedited shipping insured?
A: Yes. The default insurance is $100 CAD, but you can contact us to insure your order for more than $100 for an extra charge.
Q: I have a really big order, or live in a super remote location. Will I have to pay more?
A: Unfortunately yes. If your shipping ends up costing a bunch more, we will contact you to see about making up the difference, or explore alternate shipping methods.
Q: My order took an extra day or two to arrive!
A: Aside from goof ups by the post office or shipping companies, Canadian or US holidays are usually the culprit! Always remember that ordering/shipping around holidays can cause a little extra delay. Please be aware too that packages may be held at your country’s customs a day or two before they clear. You may also need to pay additional duty fees
Q: I never received my package. It didn’t have a tracking number. Now what?
A: We will investigate right away! For small orders, lettermail shipping is used which doesn’t provide tracking. We understand it’s terrible when mail is lost or stolen, but we are not responsible for lost, stolen or damaged packages. If you have regular issues with poor mail delivery (i.e. the carrier delivers your mail to your neighbours every now and then) or issues with stolen mail (community mailboxes, apartments/condos) we would recommend our Expedited shipping options. Not only is it faster, it’s also tracked and insured.
Canada: We charge both GST (5%) and PST (7%) in British Columbia.
Alberta, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan and Yukon are charged GST (5%) only. New Brunswick, Newfoundland and Labrador and Ontario are charged HST (13%).
Prince Edward Island is charged HST (14%).
Nova Scotia is charged HST (15%).
United States: We do not charge any tax.