Let’s make returns real easy and straightforward. Here goes …..
Returns must be authorized by our customer service and are only allowed within 30 days of receipt of an order, provided they are unopened and in “like-new” condition. A 15% restocking fee applies (unless it was our mistake). Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong thing, we ship you too many of something, not enough, etc), then we pay. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.
Please Note that all custom made kits are non-refundable. A custom made kit refers to a kit where you request that the colours be changed from what Skunk Hollow Fabrics is presenting. Or it can be a pattern which you have requested that we do up the colours for. This kit is done to your personal taste so if returned would be difficult for Skunk Hollow Fabrics to use as a resale item as we would not have a sample or picture to present it.
No returns on cut fabric, books and patterns
Note: Fabric that has been cut by customer cannot be returned.
Shipping charges are non-refundable.
All swatch orders are final sale
All clearance items are final sale
Thank you so much for your understanding.
Please send all returns to our Customer Service department for processing:
Skunk Hollow Fabrics
Attn: Customer Service
PO BOX 1699
Once the return is checked, we will issue the refund (as per our policies) using the original method of payment.